Privacy Policy

Last Updated: May 27, 2026

At FileAssist, protecting your privacy and securing your data is one of our highest priorities. This Privacy Policy explains how FileAssist collects, uses, stores, and protects your personal information when you use our websites, applications, and cloud services.

By using our services, you consent to the practices described in this Privacy Policy.

Collection and Use of Personal Information

Account Information

In order to create and maintain your FileAssist account, we may collect the following information:

• Name
• Email address
• Billing address
• Phone number
• Payment and billing information
• Company information

Personal information transmitted through our services is protected using encrypted SSL/TLS communications.

Service Usage Information

When you use FileAssist services to send, receive, upload, or share files, we may collect operational information necessary to provide the service, including:

• Sender and recipient email addresses
• File transfer activity
• Login timestamps
• Storage usage
• System audit logs

We use this information solely to operate, maintain, secure, and improve our services.

Device Information

We may collect information from and about the devices used to access FileAssist services, including:

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Application crash reports and diagnostics
• Access timestamps

This information helps us improve security, troubleshoot issues, and maintain service reliability.

Cookies and Session Data

FileAssist uses cookies and similar technologies to:

• Maintain secure login sessions
• Remember user preferences
• Improve user experience
• Analyze system performance and usage trends

Most browsers automatically accept cookies; however, you may modify your browser settings to disable cookies. Some features of the service may not function properly without cookies enabled.

Information Protection and Security

Infrastructure Security

FileAssist uses industry-standard administrative, technical, and physical safeguards designed to protect personal information and stored data against unauthorized access, misuse, alteration, or disclosure.

Our infrastructure includes:

• Encrypted enterprise-grade storage systems
• SSL/TLS encrypted communications
• Multi-layer firewall protection
• Routine vulnerability scanning and monitoring
• Access-controlled infrastructure
• Redundant backup and disaster recovery systems

Customer data is hosted within secure professionally managed data center environments located in the United States.

Account Security

FileAssist accounts are protected through:

• Password authentication
• Optional Multi-Factor Authentication (MFA)
• Role-based access permissions
• Account activity monitoring

Users are responsible for maintaining the confidentiality of their passwords and account credentials.

Employee Access Restrictions

Access to customer data is strictly limited to authorized personnel who require access for operational or support purposes. Employees and contractors with authorized access are bound by confidentiality obligations.

FileAssist personnel are prohibited from accessing customer files unless:

• Required for technical support requested by the customer
• Necessary to maintain system integrity or security
• Required by valid legal process

Information Sharing and Disclosure

No Sale of Personal Information

FileAssist does not sell, rent, or trade personal information to third parties.

Service Providers

We may use trusted third-party vendors and service providers to assist in operating our services, including:

• Payment processing
• Infrastructure hosting
• Security monitoring
• Customer support systems

These providers are contractually obligated to protect personal information and may only use data for authorized business purposes.

Legal Requests

FileAssist may disclose information only when required to comply with applicable laws, regulations, valid court orders, or lawful governmental requests.

We do not provide customer data in response to blanket or mass surveillance requests.

Communications

FileAssist may send service-related communications including:

• Account notifications
• Security alerts
• Billing notices
• Service updates
• Maintenance announcements

Users may opt out of marketing or promotional emails at any time through account settings or unsubscribe links.

Data Retention

FileAssist retains account and service data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Following account termination:

• Account data may remain available for up to 30 days unless otherwise required by contract or law
• After the retention period, customer data is scheduled for secure deletion from active systems

Backup retention schedules may vary based on operational and legal requirements.

Your Privacy Rights

Depending on your jurisdiction and applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Request a copy of your stored personal data
• Object to certain processing activities
• Withdraw consent where applicable

Requests regarding personal information may be submitted through our support channels.

Children's Privacy

FileAssist services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

International Users

If you access FileAssist services outside the United States, you acknowledge that your information may be transferred to and processed in the United States where privacy laws may differ from those in your jurisdiction.

Policy Updates

FileAssist reserves the right to modify this Privacy Policy at any time. Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of the service after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions regarding this Privacy Policy or the handling of your personal information, please contact:

FileAssist Support  https://support.file-assist.com/hc/en-us