Step-by-Step Instructions: Downloading Files
Let's Get Started:
NOTE: In most cases, you can download an individual file simply by double clicking the file icon. However, there are many different ways you can download files and folders from your FileAssist account.
Downloading Files and Folders in List View
Move your mouse over the file or folder that you wish to download and click the green "download" arrow. This will download the file or folder to your computer.
You can also download the contents of the folder you are in by clicking the "folder options" button near the top right of the screen and choosing "Download Folder".
Downloading Files and Folders in Tree View
Right click on the file or folder that you wish to download and click "download". This will download the file or folder to your computer.
Downloading Files and Folders in Icon View
Move your mouse over the file that you wish to download and click the small arrow in the top right hand corner of the icon.
Choose "Download" or "Download Folder" (Depending on whether you are downloading an individual file or an entire folder)
Important Information About Downloading Files and Folders
- If after downloading a file, you alter the file and need to save the new version to your FileAssist account, the file cannot be saved back to your remote drive from inside the application. To update the version on your FileAssist account, you need to save it first locally and then upload the file to your account (you may overwrite the existing file or save it using a different name).
- The time needed to finish the transfer is completely dependent on your bandwidth to the Internet and the level of server activity. Because our remote server has an extremely high-capacity connection to the Internet, transfer rates will not normally be affected by other users. For cable modem, DSL, or other broadband users, downloading a 1MB file will typically take 10 seconds or less. If you are using a modem, please be extremely patient since file transfers can take a long time over slow connections.
- Folder downloads (zipped downloads) are limited to 25 GB. You may use an FTP client to download folders larger than 25 GB.