FileAssist Support Team
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Restoring Data
Step-by-Step Instructions: Restoring Data We know the sinking feeling you get the instant you realize an important file or folder has been deleted. That's why FileAssist offers a way for you to re...
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Testing Internet Connection Speeds
Troubleshooting: Testing Internet Connection Speeds How fast is your internet connection? It's important to know generally what speeds your connection is achieving for the purposes of uploads and ...
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File Transfer Troubleshooting
Troubleshooting: File Transfers If you're having issues with slow file transfers, transfers that stop, or error prompts before completion, there are a few things you should know when troubleshooti...
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Technical Support
For Technical Support please contact your File Assist Reseller support team or your Konica Minolta branch service team for immediate resolution to any File Assist question or service you may require.
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FTP, SFTP, and You
Overview: FTP, SFTP, and You What does FTP and SFTP have to do with you? Lots! You know those extremely large files that are impossible to upload and email? You can take care of them quickly and ea...
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Esend: How it works
Esend allows a user to directly send files from one account to another account without requiring any downloading or uploading. (Note: You can only Esend files to another account of the same type; p...
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Enabling Inbound Email Attachments
Step-by-Step Instructions: Enabling Inbound Email Attachments Are you looking for a quick way to upload files to your FileAssist account? Email them! With inbound email attachments, you can upload...
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Account Refresh and Reindex
If you are uploading large files (>2gb) or a vast amount of smaller files via bulk upload and your account's used space hasn't adjusted after the upload, there are two ways to manually assess your ...
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How to Create a Team
Teams are used to organize a large number of users into smaller and more manageable groups. You can send a links to entire groups instead of selecting one user at a time. To set up a Team follow th...
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How to Import Email Contacts
Instead of manually typing in all of the recipients' email addresses you can import your contacts list from your email. You must export your contacts list before you begin this process so that you ...